Q: What is your return and exchange policy?
If for any reason you are not completely satisfied with your purchase we will honor a return for exchange or store credit within fourteen days of purchase with original receipt.
Some exclusions apply to special orders.
Q: Do you offer layaways?
Most items may be put on layaway for up to six months. A minimum deposit of 25% is required.
Please contact Customer Service at Morgan’s Jewelers for further details.
Q: What is your trade-in policy?
Yes, you can trade-in jewelry and watches at Morgan’s Jewelers. Trade-ins not purchased at Morgan’s Jewelers are accepted on a case by case basis. We have certified gemologists and watchmakers on staff to offer you top dollar for your trade-ins.
Q: Do you offer appraisals?
Yes, we do jewelry and watch appraisals. Please see our appraisal section for more details.
Q: How often should I have my jewelry and watches cleaned and inspected?
Maintaining your fine jewelry and timepieces is important to preserve your items and for optimal performance. Please allow our professional staff to assist you in keeping your treasured possessions in peak condition.
Q: Do you repair items in house?
Yes, in almost all cases your jewelry and timepieces will be serviced on site in our workshops.
Morgan’s Jewelers has a state-of-the-art facility with the latest technology needed for jewelry repair and watch services.
Q: Do you repair items not purchased from Morgan’s Jewelers?
Yes, we have courteous, trained specialists available to assist you with all your repair needs.
Q: Do you design and create custom jewelry?
Yes, we offer custom design and creation of any fine jewelry piece. Please see our custom design section for more details.
Q: Why should I buy a Rolex or other luxury timepieces from an authorized dealer?
Always make sure you purchase your fine timepiece from a retailer that is authorized to sell that brand. This is the only way to insure that your purchase is authentic and fully warranted by the manufacturer. An internet or other avenues will carry the risk of lack of authenticity and newness.